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Courses
ITIL Intermediate Level
ITIL Intermediate level has a modular structure with each module holding a different focus. Candidates can take as few or as many Intermediate qualifications as they require, and to suit their needs. The Intermediate modules go into more detail than the Foundation level, and is an industry-recognised qualification.
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ITIL INTERMEDIATE LEVEL COURSES
Is it right for me?
Some individuals may wish to concentrate on one stream of modules, however candidates may also choose to select modules from both Service Lifecycle and Service Capability streams to gain a holistic view of an entire stage from both a high level management level and the detailed, technical perspective.
If you are seeking a management/team leader role in your company that requires a broad management focus of ITIL practice areas and work across teams or manage multiple capability areas, the Service Lifecycle modules will be of interest to you:
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Service Strategy Qualification |
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Service Design Qualification |
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Service Transition |
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Service Operation Qualification |
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Continual Service Improvement |
ITIL Expert Level
If you are looking to gain intense, specialized, process-level knowledge in one or more process, with focus on the day-to-day execution of ITIL practices, the Service Capability modules will be of interest to you:
ITIL Managing Across the Lifecycle Qualification
The ITIL Managing Across the Lifecycle Qualification is a capstone module which is aimed at those candidates interested in achieving ITIL Expert Level, for which this module is a key requirement.
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Service Offerings and Agreements |
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Release, Control and Validation |
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Operational Support and Analysis |
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Planning, Protection and Optimization |
Some individuals may also decide to use the qualifications and credits they have achieved through their focused studies and supplement them with additional modules to achieve ITIL Expert Level.