LIIPT HelpDesk Certification, HelpDesk Training

Help Desk Certifications
Help Desks are changing due to technological evolution, the need for more stringent business practices, changing customer requirements, and the growth of distributed work teams. As a result, impeccable Help Desk Management and a business-centric help desk are necessary to meet the greater needs of the entire organization.

The LIIPT Help Desk Training offering includes three certification tracks that will help you become a complete IT Support Professional. CompTIA, Help Desk Institute, and Microsoft all agree the combination of CompTIA's A+, HDI's soft skills, and Microsoft's MCDST Certification create the perfect training path for an IT Support Professional.

If you are looking for a career change into the Help Desk industry:

If you are looking to increase satisfaction of the customers of your company's services, our Help Desk training:

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  - MCTS : Microsoft Exchange Server 2010 Configuration
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  - MCTS : Microsoft Exchange Server 2007 Configuration
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•	Training for 3 industry standard certifications: A+, MCDST, and HDI
•	Provides the skills needed to fulfill job roles and responsibilities in the Help Desk Industry
•	Provides the perfect combination of Soft Skills and Technical Desktop Skills

•	Improves communication and operating efficiency, decreases staff turnover, and increases client turnover and customer satisfaction
•	Addresses issues such as loss of business due to poor Customer Service
•	Puts companies in the beginning stages of a business-centric Help Desk, supporting business initiatives